What is a medical spa?

A medical spa, also known as a medspa, is slightly different than your day spa. A medical spa is a combination of an aesthetic medical center and a day spa. There are multiple nonsurgical services that can be done to the face and body all under the supervision of a licensed physician.

What do I need to do the first time I visit The Spa at West Glen?

Please arrive 20 minutes prior to your scheduled appointment to allow additional time for check-in and to ensure you receive your full service. Should a situation arise that makes a late arrival unavoidable, please contact The Spa at West Glen immediately. Arriving late may limit your treatment time or may result in rescheduling your appointment. Upon arrival we ask that you be courteous to other guests and kindly turn off all mobile devices.

How early should I arrive for my appointment?

Please arrive at least 20 minutes prior to your appointment. It is our goal to provide you with the best service possible, and we want you to get the full benefit of your appointment.

What do I need to know about booking an appointment?

Please try to make your appointment at least 10 days prior to your desired appointment date by calling (515) 293-4863. We will always try to accommodate your last minute needs, but we don’t want you to be disappointed.

What if I need to cancel my appointment?

If you need to cancel your appointment, please call at least 24-hours in advance. At the time of scheduling, you will be asked for a credit card or gift card number to secure and reserve your appointment. If an appointment needs to be cancelled, we ask that you provide a 24-hour notice as a courtesy to our technicians and our other guests, otherwise you will be charged.

Should I tell someone if I have any special physical conditions or allergies?

Yes, please inform us when scheduling your appointment if you have any special needs. We will be happy to accommodate you in any way so you may have a pleasant experience. If you are pregnant, have a heart condition, or have high blood pressure, services that include application of heat are not recommended. Please consult your physician first.

What do I need to bring?

Please dress comfortably when you come to The Spa at West Glen. And, because our environment is intended to be a tranquil and stress-reducing experience, we do ask you to leave cell phones, pagers and laptop computers at home or turn them off before entering The Spa at West Glen.

Is it customary to tip for spa services? And if so, how much?

Gratuities are welcome not just as the obvious monetary reward, but also because tips show gratitude for the therapist’s hard work. While tipping is certainly not required, it is appreciated and shows a direct reflection of your view of the service you received. The customary gratuity for services is 15% to 20% of the cost of the service.

Are men welcome at The Spa at West Glen?

Definitely! Men now account for almost half of all spa customers, and their numbers are spiraling upward quickly. Men appreciate a place where they can unwind, reduce stress and induce relaxation as much as women. Men’s services tend to focus on the therapeutic results that can be achieved from a massage, facial or body treatments.

How often should I have a facial?

Our licensed, clinical aestheticians will recommend a specific treatment and product regimen for you at your request. Normally, facial clients return every 4-6 weeks for optimum skin maintenance and nourishment; twice monthly for specific treatment programs and to counteract the effects of daily stress.