At The Spa at West Glen, our staff is the backbone of everything we do. This team of medical and aesthetic professionals is armed with the knowledge and experience to make your time at our medical day spa in West Des Moines, Iowa, memorable. Here, get to know our staff and learn why each of them plays a valuable role in our patients’ satisfaction.

Dr. Heidi Koch

Dr. Heidi Koch

Owner and Medical Director

Dr. Koch completed her undergraduate studies at the University of Iowa, earning a Bachelor of Science degree in exercise science, with an emphasis in exercise physiology. She chose to continue her education in Iowa City. She attended medical school at the University of Iowa and completed a residency in the department of pediatrics, where she received the Outstanding Resident in General Pediatrics award during her final year.
Dr. Koch served as chief resident of the pediatric department from 1999 to 2000. During this time, she also worked as a staff physician in the General Pediatric Clinic and Newborn Nursery at the University of Iowa. Upon moving to Des Moines, she joined the Des Moines Pediatric & Adolescent Clinic, where she cared for patients from 2001 to 2006. In 2006, Dr. Koch made the switch to medical aesthetics, providing medical supervision at The Spa at West Glen.
In 2012, Dr. Koch completed a fellowship and is now board-certified through the American Academy of Anti-Aging Medicine. She is passionate about helping her patients live healthier lives.
Dr. Koch lives in Des Moines with her 4 children. As a former figure competitor, Dr. Heidi Koch enjoys exercising and works hard to meet her own personal fitness goals. When she’s not in the office or the gym, she can be found shuffling her kids to and from various activities, volunteering in the community, and spending time with her busy family.

Registered Nurse, Licensed Esthetician

Beth Pohl

Beth Pohl

Registered Nurse, Licensed Esthetician

Beth graduated from Hawkeye College in 2015 with her Associate in Nursing and attended La James International College, receiving her Esthetic License in 2005. She has been in the been in the Medical Aesthetics Industry since 2005 providing a variety of procedures. Beth loves to stay update to date on injection techniques and product advancements as the industry continues to evolve. She is most passionate about educating others on what is best for their unique situation and develop a plan to help you feel your very best. She believes that our best selves are able to shine when everything is in sync- mind, body, and soul.

Beth’s services include Botox and Dermal Fillers, PRP injections, BBL laser treatments, Microneedling, Hydrafacials, Dermalinfusions, Chemical Peels and comprehensive Consultations.

When Beth is not working she enjoys spending time outdoors, listening to podcasts while working on house projects and spending time with her husband Jeremy, and their two furbabies, Piper and Penny.

Manager

Denise Koning

Denise Koning

Manager

Denise has been involved with the accounting for The Spa since 2010. She assumed the manager role in March of 2021. She has a Business Management degree from DePaul University and enjoys the fast pace the medical spa industry presents. Denise is passionate about nurturing a healthy team atmosphere among our staff and making every clients’ experience the best it can be. She loves spending time with her 4 amazing children, 2 wonderful sons-in-laws, other family, and friends. She makes time to travel every chance she gets and also enjoys music, cooking, reading, and being outdoors.

Licensed Massage Therapist

Kellie Buckingham

Licensed Massage Therapist

Kellie has been with The Spa since June 2008. She uses her massage techniques to help clients relax and relieve tension from tight, achy muscles. She is also in charge of inventory and organization in the massage department. When Kellie is away from The Spa, she likes to spend her time outside taking care of her animals and gardening.

Andrea Hollinger

Licensed Massage Therapist

Andrea joined our Spa family in 2009. She loves to therapeutically release tension & stress, so her clients can leave feeling rejuvenated. When Andrea is away from The Spa she enjoys spending time with her husband and two sons.
Andrea’s clients are known to schedule months in advance, as they know she is in high demand!

Keziah Melendez

Licensed Massage Therapist

Keziah joined The Spa in February 2016. she loves helping others improve their quality of life with therapeutic massage. Her focuses are stress reduction and women’s health. Keziah loves spending time with her partner and three children and also enjoys crafting in her spare time.

Mallory Banks

Licensed Massage Therapist

Mallory joined us in Nov 2014. She knows massage can reduce stress, anxiety and pain. Through massage, Mallory helps clients recover from injuries, increase range of motion, and improve sleep. Mallory has two cats, Larry and Kristofferson!

Anna Crank

Licensed Massage Therapist

Anna started at The Spa in 2016 and helps clients reduce stress, muscle tension, reduce anxiety, and become more in-tune with their bodies. Anna has four little boys. She has three dogs and an axolotl and likes to spend time with family & friends and enjoys church activities.

Licensed Estheticians

Terrie Wilson

Permanent Makeup Specialist, Clinical Esthetician

Terrie has been an Esthetician since 2003. She loves helping her clients with aging and problematic skin. Skincare is her passion. Outside of work Terrie loves to travel, garden, decorate, and also enjoys going to spend time the lake. She also has two children and some fur babies.

Carol Oakley

Licensed Esthetician

Carol joined The Spa at West Glen in October of 2006, and considers it her goal for every person to achieve and maintain beautiful, healthy, and youthful skin. Carol loves to cook and spend time with her two boys. Carol has been at The Spa longer than any other employee, and is our “go-to” gal!

Michelle Jones-Woods

Licensed Esthetician

Michelle started at The Spa at West Glen in June of 2007. Michelle strives to educate her clients about skincare and feels building a trusting relationship with them is equally important. When her clients thank her for their successful transformation, it reaffirms to her that she has chosen the right career.
She has one son and two stepsons along with two beautiful granddaughters. She loves to spend time with her family & friends. Michelle also enjoys traveling, decorating, gardening and cooking.

CoolSculpting Specialist

Annette Gohlmann

CoolSculpting Specialist

Annette is our CoolSculpting Specialist who has been with The Spa since October of 2018. She has 6+ years of experience with CoolSculpting and has performed over 3,500 treatments.
Annette and her husband Todd have two grown sons and 3 grandchildren that live in Ames. Annette is an Army veteran who served as a combat medic. Upon leaving the Army she returned to school and became a Certified Medical Assistant and has worked in dermatology the majority of her clinical career.

Concierge

Shelby Lamoureux

Concierge

Shelby started at the Spa in November 2019. She and her husband recently relocated from Connecticut. Shelby is a licensed hairdresser who has been working in a salon/spa setting for over ten years and enjoys working with the public. Shelby has 3 cats and a beautiful chocolate lab pup that she enjoys taking for walks.

Emily Aller

Concierge

Emily started at The Spa in July 2021. Emily has had an interest in beauty and skincare for as long as she can remember. She loves providing excellent customer service and building relationships with our guests. Outside of work you can often find Emily hanging out with her Siamese cat, Esme.

Katie Buscher

Concierge

Katie started at The Spa in October of 2020. She has taught 2nd grade for 3 years and looks forward to many more! She enjoys spending time with her friends and family, reading books, and baking yummy treats in her free time. Katie works as a part-time concierge and loves making sure clients get the most out of their time spent at The Spa!

Abby Eller

Concierge

Abby worked at The Spa as part of our concierge team from 2017-2018, when she moved to Kansas City for her husband’s schooling. Now that her family is in the Des Moines area again, Abby is back as one of our part-time concierge team members. She is also part of our social media and marketing team. When Abby isn’t working, she enjoys taking her son on long walks at local parks or going to the gym when it’s cold outside.

Patricia Saldana de Casillas

Spa Attendant

Patricia has been part of our spa family since 2014. She works hard to keep the spa running smoothly, and we couldn’t do it without her!

Patricia and her husband have a beautiful family of three daughters, one granddaughter, and a grandson who is waiting for them in heaven. She has a green thumb and an infectious smile! Patricia is passionate about serving and helping with activities at her church.